Many companies choose to outsource some aspect of their business today, whether for customer service, product assembly, financial management or IT security, not only to reduce costs but to focus on the main services they offer. It is also another way to get excellent service from industry experts at affordable prices.
Deciding to outsource is easy but choosing an outsourcing partner is the harder part. The outsourcing industry is full of BPO companies that all promise excellent results at affordable rates. So what are the qualities you need to look for when choosing an outsourcing partner? How do you safely and reliably choose a legitimate outsourcing business partner? Here are five qualities your outsourcing partner must have:
Quality # 1: Experience
This shouldn’t be the only criterion but this definitely belongs on top of your priorities. It is usually better to choose a partner that has enough experience in the industry because they have gone through growing pains of being a startup, market volatility, unforeseen service delivery problems firsthand and have the edge of staying calm (and even prepared) when there are unexpected outages.
Quality # 2: Highly-Qualified Experts
When we talk about outsourcing, the employees will play a big part in service delivery. They can even be considered as part of your company employees. In the field of IT outsourcing, all of the offered services require some set of specialized skills and having skilled employees is very important for the delivery of the services agreed upon.
Quality # 3: State-of-the-Art Technology
To be able to fulfill service delivery, technology works for qualified manpower. It amplifies the talent and expertise that is already there. Accurate monitoring, assured and top level service delivery, and the confidence that it is all being handled with state-of-the-art equipment and experts build trust and improves quality # 4.
Quality # 4: Communication
Outsourcing presents huge potential communication problems, especially if you are doing it offshore. The provider you choose should be able to use the latest and easy ways of communication (again, with the help of state-of-the-art technology).
The outsourcing company’s staff should also be able to communicate efficiently. A set medium of communication should be established – language, channels, etc. – so that there will be no miscommunication once a partnership is established.
Quality # 5: Commitment
All of these qualities would mean nothing if the outsourcing partner doesn’t have the drive to stay committed to your company’s goals and vision. It is a characteristic that sets apart the ideal outsourcing partner from the rest. You would want a partner that not only works for you but also works with you to be able to delivery quality service. Above and beyond – a tagline most often abused but that’s what commitment really is about.
Choosing an Outsourcing Partner
In a nutshell, your outsourcing partner does what you would do only better and for significantly less money. Remember that when you outsource, you are permitting your partner to represent your company. The benefits of hiring a highly-qualified outsourcing partner are endless – greater focus on your company goals, reduction in overhead expenses, freedom from complex, time-consuming projects. A valuable outsourcing partner will handle your services or products with the same integrity your company pours into it. Choose wisely!