Are you still on the fence as to whether outsourcing IT professionals is the right thing to do? Perhaps you’re still unsure about the idea of having experts from outside your company handling your technical needs. Most business owners cite security concerns or confidentiality issues as their main reasons for preferring in-house IT employees to hiring outsourced experts. While those are valid concerns, outsourcing highly skilled IT professionals does merit a second look.
Here’s a compilation of some of the advantages you will get by hiring top notch IT professionals to handle your tech support needs.
1. Cost savings
This is by far the most popular advantage that outsourcing brings about. In-house IT support staff will require maintenance costs for equipment, repair costs, and support systems that you need to shoulder to purchase, maintain, upgrade, and repair with the help of your employees. You also reduce overhead expenses by hiring highly trained experts from areas that have lower wages, but have the capability to do the same work. In this case, low cost does not mean low quality.
2. You can focus on your core competencies
You are free to build your brand, put more investments into research and development areas, and make better business decisions. This in turn increases your value and improves the kind of services you can provide. You will not be bogged down by tech concerns and other details that are not within your scope of expertise.
3. Increased efficiency
There will be less time spent making costly errors and more energy and resources spent to creating solutions to problems. When you outsource an expert to look out for your IT needs, they bring with them years of training and experience that will improve your internal operations and allow you to move a greater speed. This adds to your company’s bottom line results.
4. Access to highly skilled, well-trained resources
Because IT professionals focus on what they do best, the years of experience and the amount of information they’ve learned from being exposed to various types of domains and business IT structures will only work to your advantage. Because they are fully entrenched in their chosen field, IT experts are in the know on the latest updates and industry news. They also have a network of support that increases their knowledge and makes them better informed on the impact of what these updates or new pieces of information will have on your business.
5. You literally get 24/7 support
Many outsourced IT support employ teams from various time zones. From Asia to Oceana to the Western hemisphere, there is bound to be a network of highly trained individuals who can handle your IT concerns, especially for those who require a front line IT support team in their business needs. Knowing that there is an IT expert who can assist you at the other end of the line or the computer chat screen improves your business profile and increases efficiency as well.
6. Faster response times
This is related to having support staff from different time zones as well as highly trained experts who are exposed to all types of IT concerns. Their vast exposure to virtually every type of tech problem imaginable makes them work faster at their jobs and lessens the guess work that non-experts have to contend with. You will have your deliverables done in less time, but with greater accuracy.
7. Better tracking of results
A good outsourced provider will give you a detailed report of their activities and track what has been done to improve your IT system. They are able to focus on doing this, depending on your security and maintenance needs.
8. Knowledge of industry experts
They know their own industry like the back of their hands. You are able to fully leverage on such expert knowledge and well informed advice often at a fraction of the cost of hiring an internal team that will most likely be familiar only with your system due to limited exposure.
9. Greater flexibility
You will not be burdened with responsibility of recruiting, maintaining, hiring, and training IT experts. Additionally, you do not have to worry about losing important IT staff and with that, the knowledge that they have about your IT system and unique technical needs. You can also add or reduce staff as the need arises.
10. Continuity and risk management
A certain level of continuity is needed especially during times of uncertainty and high turnover. Outsourcing your IT needs will help provide a smooth transition while reducing the risk of having substandard operations taking place within your company.
11. Ability to develop internal staff
Whatever industry you belong to – whether in the healthcare field, legal services, or financial services, or others – it is always advisable to have a well informed and highly trained staff or team that will add more value to your business. Investing in your people is also one of the best ways to raise your profile in the industry and be highly regarded in your field. Having your non-core competency – in this case, IT – outsourced give you more room to invest in your own people.
12. Control expenditures
Performing IT functions in-house can be highly costly. With the expense of hiring internal employees up to maintenance and regular repairs and upgrades, those costs will quickly pile up and endanger the bottom line. Outsourcing is one of the best ways to control expenditures without skimping on quality.
13. Access to big company expertise and resources
Large conglomerates have the money to invest in the best IT resources have to offer, as well as cutting edge systems that cost so much to maintain. Outsourcing helps level the playing field in that even small players and small to medium businesses now have the chance to take advantage of expertise that in the past, only big companies can leverage on.
14. Expand the company, but not the space (and the associated costs)
You can make your dream of expanding the reach of your business without having to expand your physical space to give way to an increased IT support structure. Outsourcing gives you the ability to double your capabilities without having to fritter away money to renting or extending more space.
With these advantages as well as better IT control measures that are being implemented to decrease the chances security breach incidents from taking place, outsourcing experts to handle your IT needs is clearly a win-win situations in more ways than one.